EMERGENCY AND NON-EMERGENCY MAINTENANCE
For Immediate life-threatening Emergencies Please Call 911
For Apartment Lock Outs Call Bill’s Key shop at 608-256-2556
There are two types of maintenance requests, Non-Emergency and Emergency. It’s important to understand what qualifies as an emergency. Below you’ll find a list of things that qualify as an emergency.
For all Non-Emergency maintenance requests please submit an on-line work order request below.
The following are considered maintenance Emergencies. If you are experiencing a maintenance emergency, please call our emergency maintenance number 608-257-2127 (Mullins Apartments).
Refrigerator/Freezer not cooling
Only toilet in apartment not flushing/clogged– If water is overflowing, try and turn off water shut off valve. The valve is usually located under toilet and is mounted on wall. Please turn valve to the right.
Water Leak or Flood -Please place a container under all leaks and stop using sink.
Ceiling Leaks -Place container under leak.
No heat from October-April
No Electricity to the entire apartment or to the Refrigerator/Freezer
Fire or Smoke- CALL 911 and Mullins Apartments at 608-257-2127
Natural Gas Smell- CALL MG&E at 608-252-7222, and Mullins Apts.: 608-257-2127
Trapped in Elevator
Smoke detector or CO2 detector is beeping
Apartment door or lock is not operable or secure
Window is broken/damaged all the way through
Building entry door lock or window damaged in way that door can’t be locked.